Age-Restricted Delivery

Deeleeo agents may choose to accept and deliver Deeleeos that are marked as “age-restricted”.

These deliveries often contain items that legally require special handling.

Age-Restricted Deliveries

Deeleeo agents may choose to deliver age-restricted deliveries.

These deliveries often contain items that legally require special handling.

 

Age-Restricted Items

Alcohol

Items that contain alcohol can only be delivered by Deeleeo agents who have completed their provincial alcohol service training program:

Alberta
Ontario
Manitoba

Tobacco Products

Vape Products

And More

Tobacco products, vape products, and other age-restricted items can be delivered by any current Deeleeo agent.

Deeleeo agents who deliver these items are required to check the identification of the pickup person to ensure that they are of legal age.

What do agents need to remember?

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Ask for ID to verify legal age

Ask for ID from the recipient of the delivery, and review this ID to verify that they are of legal age.

What does this mean?

Ask for ID from the recipient of the delivery, and review this ID to verify that they are of legal age.

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Do NOT leave age-restricted packages unattended

Do NOT leave the package unattended, even if there is no-one to receive the delivery. Age-restricted deliveries MUST be delivered in-person. Call the person who made the Deeleeo if there’s nobody there to accept the package.

What does this mean?

Do NOT leave the package unattended, even if there is no-one to receive the delivery. Age-restricted deliveries MUST be delivered in-person. Call the person who made the Deeleeo if there’s nobody there to accept the package.

Checking ID

Deeleeo agents must verify the age of the pickup person by checking their ID before dropping off the item.

No matter how old the pickup person looks, agents must always ask for ID.

How to check ID

Check the Date of Birth (DOB)

What does this mean?

Is the person old enough to accept the delivery? The easiest way to do this is to check the birth year first. The date of birth should be at least 18 years (Alberta & Manitoba) or 19 years (Ontario) prior to the current date.

Look at the picture

What does this mean?

Is the person in the picture on the ID the same person who gave you the ID?

Check the expiry date

What does this mean?

Is the ID expired? If so, it can’t be used to verify the age of a pickup person

Anything seem weird?

What does this mean?

Does the ID feel weird to the touch? Is the ID from somewhere you don’t recognize? You’re allowed to ask for another piece of ID if you don’t feel comfortable!

Valid Forms of ID

Any of the listed forms of Identification can be used to verify the age of the person receiving the Deeleeo.

Note: Healthcare cards as ID

In Alberta and Manitoba, a healthcare card cannot be used as ID. In Ontario, a healthcare card can be used as ID, but cannot be requested as ID by a Deeleeo agent. More information about healthcare cards as ID can be found here.

Secure Indian Status Card

Driver's License

Or ID card

Canadian Armed Forces ID Card

Permanent Resident Card

Canadian Passport

Canadian Citizenship Card

With a photograph

Canadian Armed Forces ID Card

Note: Healthcare cards as ID

In Alberta and Manitoba, a healthcare card cannot be used as ID. In Ontario, a healthcare card can be used as ID, but cannot be requested as ID by a Deeleeo agent. More information about healthcare cards as ID can be found here.

Common Questions

What happens if the recipient's ID is expired?

If the recipient’s ID is expired, the ID is NOT considered valid, no exceptions. If the recipient shows you an expired ID, they cannot accept the delivery. The item must be returned to the pickup location. 

I was shown a type of ID that wasn't listed above. Does it count?

No. The only accepted forms of ID are:

  • Driver’s license
  • ID card
  • Passport
  • Canadian Citizenship Card (with picture)
  • Permanent Resident Card
  • Secure Indian Status Card
    Canadian Armed Forces ID card

Other forms of ID (such as university ID, work IDs, and Costco Cards) do not count.

What do I do if nobody is there to accept the delivery?

If nobody is there to accept the delivery, it CANNOT be left on a doorstep. Age-restricted Deeleeos can only be delivered directly to a person with ID. If nobody is at the dropoff location to accept the delivery, call the contact who made the Deeleeo and ask what to do next. 

If no recipient can be found, the item must be returned to the pickup location.

What happens if I leave an age-restricted Deeleeo unattended at the dropoff location?

The Deeleeo recipients will be asked whether or not the agent asked for ID in the Deeleeo app. If it is found that you have left an age-restricted Deeleeo unattended at the dropoff location, you will be penalized for not completing the Deeleeo properly, and will receive one warning before losing the ability to deliver age-restricted Deeleeos. 

Aside from being penalized by Deeleeo, provincially-administered fines may be issued for failure to check an ID upon delivery. Such fines can cost up to $10,000 for a first offence, so it’s best to just check the IDs.

Want more information?

Check out the following resources provided by provincial regulatory bodies:

Alberta

Alcohol

Tobacco & vape products

Manitoba

Tobacco & vape products

Ontario

Alcohol

Tobacco & vape products