What is Deeleeo?
Deeleeo is a local on-demand delivery solution made to meet your needs.
Use Deeleeo for anything you need delivered! For example:
- Curbside pickup
- Your business’s delivery needs
- Kijiji/FB marketplace deals
- Returning items to a store
For specialty deliveries and business delivery requests please contact us!
*Please note that we do not deliver restaurant ready food
How does it work for general users?
When you create a delivery request (aka ‘create a Deeleeo’) our delivery agents see it and will accept, pick up, and drop off your items. You can see your deliveries on the Deeleeo app. You will receive real time status notifications, confirmation emails with proof of delivery photos, direct communication with your delivery agents, live tracking, and more.
How do I make a Deeleeo?
To make a Deeleeo you need to:
- Create an account! It takes about one minute to create your free Deeleeo account.
- Enter the pickup and drop off information
- Enter relevant details about the item
- Select the size of the item
- Decide when you want the item picked up and dropped off
- Select any special add-ons your item will need
Do you deliver food?
We do not deliver restaurant-ready food.
What does it cost for general users?
Pricing information can be found here. You can also get exact pricing by drafting a Deeleeo on the Deeleeo mobile app or website!
How do I sign up?
You can sign up by downloading either the user or agent app and creating an account. If you would like to have a business account you can input your business name and then contact us to discuss custom business solutions and options. After that, all you need to do is make your first Deeleeo!
Can I send more than one item?
You can send multiple items at a time. Please identify in the notes how many items there are and if possible provide a photo. Please note that items going to different drop off locations require separate Deeleeos. Our easiest platform to order multiple Deeleeos through is our web app and Shopify app. We also provide a batching template for businesses and you can contact us for this feature.
What type of technology do I need to make a Deeleeo?
Most smartphones will support the Deeleeo app and the Deeleeo web app can be accessed from any desktop computer, tablet, or laptop. The Deeleeo Shopify app can only be accessed by those with web stores powered by Shopify.
Where is Deeleeo?
Deeleeo currently has delivery agents in the following cities:
We are actively expanding to new locations as we speak. Tell us where you would like to see Deeleeo next!
Should I still sign up if Deeleeo is not in my city?
Yes! Deeleeo wants to be in every city in Canada as soon as possible. Tell us the city you are in and we will add it to the list!
What are my delivery options?
Our current delivery options are:
Same Day Delivery
This option means it will be picked up and delivered on the same day. You can schedule this in advance if you are unable to fulfill the order immediately. Same Day delivery rates are only available for pickup times before 5pm.
This option is for a delivery that needs to be delivered during a certain time frame. This works best if you know you will only be home during certain times to receive a delivery or you do not want your package sitting outside for long. A scheduled delivery requires a minimum two hour delivery window that a Deeleeo Agent can deliver the package during.
This option allows you to create a delivery request that will be picked up and delivered within two hours. This is the only option for same day deliveries that are after 5pm. Future deliveries that are not able to be fulfilled immediately but need urgent drop off after pickup can also use this option.
What do the different options mean?
Fragile is for items that are fragile or otherwise need special attention paid to them during the delivery process.
Loading needs means at the pickup point you would need the Deeleeo Agent to have special equipment, a second person to load the item, etc.
Unloading needs means at the drop off point you would need the Deeleeo Agent to have special equipment, a second person to unload the item, etc.
Leave at Door (Contactless) Delivery means the Deeleeo Agent will leave the item in a safe place at the drop off point. This is no contact and a great option to enforce social distancing.
In-person delivery means the Deeleeo Agent will deliver the item in person. With this option the Deeleeo agent would hand the item directly to someone at the drop off location and bring it back to you if unable to reach someone.
Age-restricted Delivery means that you are sending an item with legal age restrictions imposed on the possession or purchase of them. These will require the name of the person it is being delivered to because we must verify ID for all age restricted Deeleeos.
The address is not showing up when I type it in. How do I fix that
Please ensure the address you are entering is correct. If you are sure the address is correct and no auto-fill option pops up please contact us.
Why can’t I see the entire details of the delivery?
If you are unable to see the full details of the Deeleeo please scroll to see more information.
How do I find the app?
You can go to the Google Play Store or Apple App Store and search ‘Deeleeo’ to find our mobile apps. You can access our web app by clicking ‘Make A Deeleeo’ from the main page of our website or going to app.deeleeo.com. Our Shopify app can be found on the Shopify app store.
What happens if my item is damaged or missing?
At Deeleeo each package is delivered carefully by our delivery agents. If anything happens from pickup to drop off we work with you to resolve any issues. We are proud to say that from data collected there is a less than 0.15% chance that an item will be damaged or lost during a Deeleeo. If you need to report a damaged or missing item please contact us. All reports are handled on a case by case basis.
Can I buy something off Deeleeo?
At this time, Deeleeo does not sell products for our partners.
Can I order something from a store for in-store pick-up and have it delivered with Deeleeo?
You can order a Deeleeo for an in-store pickup purchase. If you are unable to pay the store directly and would like a Deeleeo Agent to purchase the item for you, you would need to communicate this directly with the agent by putting it in the notes of the Deeleeo and messaging them directly after it has been accepted. You can sweeten the deal by the amount that needs to be paid or you can tip your driver this amount afterwards.
I’m ordering something from a store for in-store or curbside pickup. Who do I put as the pickup person?
You should put in Deeleeo Agent as the pickup person and if possible let the store know you are sending a delivery agent to pick up your item.
Do you do curbside pickup and pay for the product?
If you need something to be bought you would need to communicate this directly with the agent by putting it in the notes of the Deeleeo and messaging them directly after it has been accepted. You can sweeten the deal by the amount that needs to be paid or you can tip your driver this amount afterwards.
Which businesses does Deeleeo deliver for?
Deeleeo can deliver from virtually any business within your city. Order curbside or in store pickup and create your Deeleeo request once your items are ready for pick up.
Deeleeo also has partnerships with many local businesses where they use the Deeleeo platform so you don’t have to!
Is there a specific business you think needs Deeleeo delivery? Tell us!
I want to order something that would require more than one person to move. Do I need to provide the people to move the item or do you send people to help?
Some Deeleeos may be too big for one person to move on their own. When making your Deeleeo, you will be asked to specify the loading or unloading needs. If you specify that you need help loading or unloading, provide detailed user notes and Deeleeo will ensure that the delivery agent is prepared to move your item. If no loading or unloading needs are specified, and there are no details in the user notes, it will be your responsibility to ensure that additional help for loading and unloading is covered.
Why does my order still say ‘pending’ in the Deeleeo app?
Deeleeo orders will say ‘pending’ in the app until they are accepted by a delivery agent.
Can I get a refund?
We are happy to help if there is an issue with a Deeleeo. For a refund please submit a claim by emailing us at firstname.lastname@example.org with the four digit Deeleeo number and reason for the request. Refunds are only available within 48 hours after drop off. Refunds will be processed as Deeleeo credits that can be used for future deliveries. All refunds are handled on a case-by-case basis.
How do I give feedback or report an issue?
All feedback is valuable to us and we want to hear about it so we can become better. Click here to provide general feedback. For issues and technical support email email@example.com. Please provide a phone number for us to contact you, if necessary. We will respond to all support requests within 24 hours.
How do I cancel my Deeleeo?
Simply tap into the Deeleeo and in the Deeleeo details you will be able to see a ‘Cancel’ button. Cancel your Deeleeo free of charge if a delivery agent has not yet accepted it. If your Deeleeo has been accepted already but not picked up you can still cancel, however a cancelation fee of $5 or 10% of the delivery fee (the larger of the two) will apply.
Can I edit my Deeleeo?
You can edit your Deeleeo by using the edit button or from the menu in the top right corner. This can be done at any point before the Deeleeo has been accepted. Any changes made after the delivery has been accepted by a Deeleeo agent require you to cancel and repost the Deeleeo with the updated information.
Can I contact my delivery agent?
You can contact a delivery agent in the app and we encourage it! Tap on the phone or messaging icon with the desired Deeleeo to start a messaging conversation or phone call. All messages that have been initiated will show up in the ‘Chats’ tab.
How can I tip the Deeleeo Agent?
Upon the Deeleeo being completed, visit the desired Deeleeo under ‘My Deeleeos’ and scroll to the bottom of the details and tap the ‘Review’ button to rate and tip your delivery agent! You can also add a tip in advance by sweetening the deal.
Do delivery agents leave the package at my door?
Unless identified as an in-person drop off or age-restricted delivery, upon creating your Deeleeo request, items will be left at the door with a proof of delivery photo. For larger items, delivery agents can help bring them into your house, if requested in advance.
Do I get a delivery confirmation?
Every Deeleeo will give you a proof of delivery photo that is viewable in the Deeleeo details on the mobile app.
What if my items don’t get accepted?
Deeleeo is constantly monitoring delivery requests to make sure each and every Deeleeo is accepted and delivered. Usually if you Deeleeo is not being accepted, the description and photo does not match or there isn’t enough information for the delivery agents to feel comfortable to accept it. If Deeleeos are not accepted within an hour of your pickup or drop off time, you may either cancel or repost with a better description and potentially ‘sweeten the deal’. If we are unable to find an agent to complete your Deeleeo we will inform you in advance so that you are able to find alternate delivery means.
How long does it usually take for a Deeleeo to be accepted?
The time for a Deeleeo to be accepted averages an hour or less depending on urgency and how far in advance the Deeleeo has been scheduled. This may be different in cities where Deeleeo is more or less established. Not to worry, we have team members watching our servers to ensure each Deeleeo is accepted and delivered on time. It is rare that a Deeleeo will not be accepted and if we feel this may happen we will reach out to you in advance so you can find an alternative solution.
How far does Deeleeo deliver?
Our standard delivery distance is within a 50km drive of your pickup location. For deliveries outside of this distance please contact us.
Where can I find my Deeleeo Credits?
You will be able to view your credits by going to ‘Payment Methods’ in ‘My Account’ under the ‘More’ tab.
My delivery does not need to be the same day.
Our platform is able to accommodate same day and urgent deliveries, but also scheduled future deliveries. If you schedule a Deeleeo for the future, the pickup and drop off date must be the same day.
I received a promotional email regarding free delivery from a local business with Deeleeo. Is this true?
If you have heard about a promotion with a local business offering free delivery, please contact them for the full details of their promotion with us.
How do I find the app?
You can find the user and agent apps on either the Google Play Store or Apple App store by searching for ‘Deeleeo’. You can access our web app by clicking ‘Make a Deeleeo’ main page of our website or going to app.deeleeo.com. Our Shopify integration can be found by searching for ‘Deeleeo’ in the Shopify App Store.
How are Deeleeo’s Agents certified?
Every person who registers as a delivery agent must pass a Criminal Background check before being approved as a delivery agent. We also require special training and/or certifications for agents who complete age-restricted deliveries.
How do you ensure quality of service?
We have a team constantly managing and monitoring our delivery fleet to ensure to the best of your abilities that each of your deliveries is delivered safely and securely. We ensure our delivery agents are properly educated on Deeleeo’s policies and procedures.
Each agent receives a quality rating for every delivery they perform. We know that no one is perfect, so if you are not satisfied with the quality of service you receive, we want to hear about it and make it right.
What are your COVID-19 policies?
We do not implement any specific COVID-19 policies, but we do require you to follow all mandates and laws in your area. “Contact-free delivery” is provided as a delivery option, and if any health or safety concerns arise when using Deeleeo, we encourage you to contact us immediately.